SuSitio.co.cr

Service Contract

SuSitio.co.cris a company dedicated to providing web hosting services, domain name registration, and security certificates (SSL) to their subscribers.

All services will be provided subject to these Terms of Service (TOS) and Acceptable Use Policy (AUP) of SuSitio.co.cr. Please be sure to read both documents before becoming a subscriber to SuSitio.co.cr.

Any subscription implies irrevocable acceptance of the TOS and AUP.

  1. Terms of Service

    The issuance of the Terms of Service and Acceptable Use Policy is the sole authority of SuSitio.co.cr, and this can change at any time and without notice to the subscriber without involving breach or right of exemption of payment from the subscriber.

  2. Grounds for termination

    This contract may be terminated:

    1. by the subscriber or SuSitio.co.cr during the term of the contract, by giving the other party written notice at least two (2) days prior to expiration of this contract or their extensions;

    2. by SuSitio.co.cr for nonpayment or

    3. By SuSitio.co.cr at any time, without notice, if in the judgment of SuSitio.co.cr, the subscriber is in violation of this Agreement, its terms of service or acceptable use policy.

    In all cases of termination Subscriber shall pay immediately all charges, fees and charges incurred through the date of termination.

    Any intention to end this contract, to be valid, must be notified through the support section in the customer area. No other medium is valid.

  3. Refund policy

    SuSitio.co.cr as satisfaction policy offers a money back guarantee to the subscriber. This guarantee is if the subscriber decides to cancel the service within the first month of subscription, SuSitio.co.cr will refund all hosting charges. Charges about domain name registration, dedicated servers, security certificates (SSL) and other different from hosting service charges are not included in the Refund Policy. However, arrangements can be made to transfer the domain name to your new provider.

    Refund policy only applies to new subscribers (first time accounts). For example, if the subscriber had an account with us before, canceled and signed up again, or if you have opened a second account with us, the subscriber will not be eligible for a refund.

  4. About Price and Payment

    The price of the services provided by SuSitio.co.cr to the subscriber is set out in the subscription form. SuSitio.co.cr reserves the right to change prices listed on the site SuSitio.co.cr, and the right to increase or decrease the amount of resources to plans at any time.

    All payments are made in advance. SuSitio.co.cr offers monthly, quarterly, semiannual and annual payment options. Choosing the payment frequency is up to the subscriber’s convenience.SuSitio.co.cr billing system will automatically generate an invoice for payment 15 days before it is due, in case of cancellation, the Subscriber shall give timely notice, according to the terms set out in section 2.1 of this contract, otherwise the bill must be paid.

    There are no additional charges for switching hosting packages. When changing to a higher package, the prorated price difference will be charged to your account. When changing to a lower-cost package, you will receive a prorated credit that can be applied to services provided by SuSitio.co.cr. (Not refundable in cash).

    If during the checkout process the customer chooses to use credit or debit card as payment option, the customer will be offered the option to authorize automatic charges to the card at the renewal date.

    The service will be automatically suspended without liability for SuSitio.co.cr after 3 days delinquent. After 10 days delinquent, SuSitio.co.cr will remove all account files from the server without this representing any responsibility for the loss of information that this may represent. SuSitio.co.cr reserves the right to charge the account of subscriber, the reinstallation costs.

  5. Account activation

    SuSitio.co.cr will activate the subscriber's account upon payment confirmation under the package and / or services subscribed, and once SuSitio.co.cr and / or its service provider (s) has filtered it from order fraud. This process usually takes a few minutes, but depending on fraud screening process, it could take up to 8 hours. It is the responsibility of the subscriber to provide an email address different from the domain being registered.
    SuSitio.co.cr reserves the right to subscribe a customer.

  6. Privacy Policy

    The subscriber must enter contact information when subscribing a packages and / or service offered by SuSitio.co.cr. The minimum information required by SuSitio.co.cr contact will be:

    • For account opening and customer identification subscriber: physical address, phone number and fax number, e-mail address, ID information, and a combination of username and password.
    • For billing and collection: Information on credit card.
    • For technical support: Information on the user's computer, such as the web browser type, IP address and operating system.

    This information allows SuSitio.co.cr to process payments and protect subscribers against fraud. The Subscriber shall provide any additional information required by SuSitio.co.cr in order to verify the information originally submitted.

  7. Security

    SuSitio.co.cr internal staff, direct service providers such as the authorization service payments by credit card processors have access to the contact information of the subscriber.

  8. For the Subscriber's security, credit card numbers stored by SuSitio.co.cr are stored in encrypted format and accessible only via an encrypted 128-bit SSL connection.

    SuSitio.co.cr does not provide personal information to third parties other than service providers, unless previous subscriber requested authorization.

  9. Backups and Data Loss

    SuSitio.co.cr performs backup of entire servers if necessary to retrieve data by a system failure or commission. Additionally SuSitio.co.cr provides tools in their control panels to perform manual backups, which can be downloaded.

    SuSitio.co.cr keeps backups in case of emergency and catastrophic situations to retrieve data from the server. Given that these backup systems could also fail, SuSitio.co.cr under any circumstances is not liable for loss of data or guarantees the retrieval of information.

    SuSitio.co.cr recommends that customers maintain a backup of the data at least monthly, and keep copies of the files locally on their computers.

    Definition: Catastrophic Data Loss:
    • It is the loss of some or all data stored on a hard drive because of a mechanical or electrical failure of the hard disk or the disk controller board or any internal or external server parts.
    • It is the loss of part or all of the data by a software failure, accidental human failure, internal server failure or by updating or installing software or operating system failure.
    • Data loss caused by a criminal act of access into the server by hackers, causing contamination or loss of data.
    • Data loss by malicious action by a client, causing damage, partial or complete loss of data or damage to the operating system.
  10. Resources Utilization

    Subscribers may not:

    1. Use more than 25% of system resources for longer than 90 seconds. There are numerous activities that could cause such problems, including: CGI, FTP, PHP, HTTP scripts, etc.
    2. Execute unattended processes on the server side. This includes any and all processes, such as IRCD.
    3. Run any software that interacts with an IRC (Internet Relay Chat) network.
    4. Run any bit torrent
    5. Run any gaming servers such as Counter-Strike, Half-Life, battlefield1492, etc.
    6. Perform any activity that harms the right normal server usage by other underwriters of SuSitio.co.cr.
  11. Usage Bandwidth

    SuSitio.co.cr will assign to the subscriber a monthly amount of bandwidth according to the subscribed hosting package. Subscriber shall not exceed the allocated amount, and SuSitio.co.cr reserves the right to suspend the account until the start of next month or until the subscriber chooses one of the following options: a) buy more bandwidth capacity for the rest of the month at an additional fee, b) change the existing package for the higher capacity required.


    The monthly amount of bandwidth is not cumulative, so the unused transfer in one month can not be added to the following month.

  12. Responsibilities of misuse by Subscriber

    The subscriber is responsible for proper use and management of his or her account and the services provided by SuSitio.co.cr, and assumes all liability to SuSitio.co.cr, other subscribers and third parties, for any improper or inappropriate use of services in general from the subscriber, its representatives, its employees, partners, customers and third parties, and in general from anyone related to the service which causes or threatens to cause harm or damage.

  13. Applicable Law and Jurisdiction

    The parties will submit to a resolution of all conflicts resulting from the subscription, execution and applying of this contract under Costa Rican legislation; and SuSitio.co.cr. jurisdiction and address wich is locates in Alajuela Costa Rica, 200 metros al Este del templo catolico, Rio Segundo de Alajuela, renouncing the subscriber to his home. In the absence of express provisions regulating the matter, the parties shall be submitted to the customs for the type of service provided by SuSitio.co.cr. For purposes of this clause, the address is set SuSitio.co.cr: San Jose, Costa Rica

  14. Disclaimers

    Given the type of service provided by SuSitio.co.cr and the high degree of dependence on third-party services (DataCenter, ISP, etc), SuSitio.co.cr does not warrantee, in any express or implied way the services provided, and assumes no liability for any directly or indirectly caused prejudice to their subscribers. Subscriber acknowledges and accepts the risk previously described and disclaims any warranty or claim for contract performance, loss of data resulting from delays, non-delivery, wrong delivery, and/or any service interruption caused by SuSitio.co.cr.

  15. Resale

    Shared accounts may not resell web hosting to other people. If you wish to resell hosting you must use a reseller account.

  16. Changes to the TOS

    SuSitio.co.cr reserves the right to revise its policies at any time without notice.

  17. Transfer of rights

    It is strictly prohibited; all transfer to third parties will be voided, as for the rights resulting from the conclusion, execution and performance of this contract.

Last Updated on: November 26th, 2010